The guest claims the child in need refused Disney’s service for people with special needs

The Walt Disney World Accessibility Service, or DAS as it is more commonly referred to, is “a program offered at Walt Disney World theme parks to assist guests who have difficulty withstanding long wait times in a traditional queue environment due to a disability,” according to the newspaper. Official Disney World website.

Credit: Inside the Magic

On previous visits, guests will be required to visit Guest Services upon arrival at the parks in order to obtain their DAS card, which will be linked to their account, will be valid during their stay, and will include 5 additional party members.

Now, Walt Disney World has simplified the process, giving guests the option to pre-register for their DAS card 30 days before visiting the park, up to two days before arrival. The option to obtain a personal pass through guest services still exists, but having this option allows for advance planning and has its benefits.

50th Anniversary of Cinderella Castle
Credit: Disney

Reddit user WDWTAW chose the pre-registration path for his child with ADHD and anxiety. As instructed, they engaged in a live video call with a member of the cast to plead their case.

“We just stopped a DAS video chat of my son who was diagnosed with ADHD and anxiety,” User posting. “He was denied DAS.”

The comments they claim to have received from the cast member are that Disney “is cracking down on eligibility for DAS and ADHD and the concern no longer qualifies.” The post polled other Reddit users about their experiences, asking if this information is actually true or if they should try again when they get to the parks.

Crowds at epcot . food and wine
credit: IT

Several commentators have pointed out that DAS eligibility does not depend on diagnosis, but rather that it has been shown to be necessary by specific needs that make waiting in a traditional queue unbearable. In other words, eligibility is determined by the guest’s ‘why’ and not the ‘what’.

Commentators also agreed that the DAS program has been increasingly misused since it gained media attention, and since FastPasses is no longer included in park tickets.

“I would say there are a lot of people trying to use it as a free Genie +/Lightning Lane, trying to tamper with the system,” one poster added.

Disney Genie Plus
Credit: Disney Parks Blog

Several other people questioned why the original poster believed that a diagnosis of ADHD and anxiety would qualify their child for the card, claiming they would take it from “someone who really needs it.” Moderators have since closed the thread, and blocked future comments.

Disney lists the following information on its website As the “most important things to know about DAS”:

  • DAS is intended for guests who find it difficult to tolerate extended waiting times in a traditional queue environment due to a disability.
  • DAS does not provide instant access to experiences, but allows guests to request a return time for a specific experience that can be compared to the current standby waiting period. This allows the guest to use DAS to enjoy other experiences in the park rather than actually waiting in line to get ready.
  • The guest requesting to use the DAS must be present during registration (in person or a live video call) and when redeeming the DAS return time at the Walt Disney World theme parks. A guest using DAS does not need to be present when requesting a return time at an attraction or any Guest Relations location.
  • Once registered, the DAS is valid for up to 60 days.
  • Two exciting new features have been added to the DAS Program: (1) the opportunity to pre-register via a live video call and use DAS Advance pre-planning, and (2) a convenient way to receive DAS return times through My Disney Experience. Application.

In line with the comments, there is no mention of a diagnosis as a determination of eligibility.

Disney World Cast member talking to guests
Credit: Disney

Do you think DAS is being abused at Disney World? Comment on your thoughts below.

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